Information Technology
Help Desk
Location: Law Library, 2nd Floor
Hours: Monday - Friday, 8:30am - 5:00pm
Support Portal
Submit a support request, check on the status of an existing request, or find answers to common issues on the Help Desk Support Portal.
Account Information
Students are issued an account that provides access to the Wake Forest University domain and a variety of Wake Forest University resources.
Username Format: [first 4 characters of last name] + [first initial] + [middle initial] + [year of enrollment]
Note: Due to possible duplications, some accounts may vary from the standard username format.
This information is specific to you and your account at Wake Forest. Your password should NOT be shared with anyone. Your user name will remain the same throughout your tenure at Wake Forest.
By using your username and password, you agree to the terms and conditions in the Policy on Responsible and Ethical Use of Computing Resources. Read the full policy below.
Password Expiration & Lockouts
Your campus computing password expires every 12 months. You will receive an email notification when it is time to change your campus computing password. The messages are sent from the IT Help Desk (help@wfu.edu) with “Your Wake Forest Account Password” in the subject line. Messages will be sent 9, 6, and 3 days prior to your password expiring.
Note: Once your password is expired, you will lose access to important computing resources.
The Wake Forest University network is configured with a security feature that locks a user account if three (3) failed login attempts occur within a specified amount of time. Users cannot log on with a locked account until unlocked by an administrator or until a 15 minute lockout period has expired.
Changing Your Password
Navigate to https://account.wfu.edu/.
Select “Sign In to Change Password.”
Login with your Wake Forest Law username and password.
Enter the NEW password where indicated.
Note: Password requirements will be presented on this screen.
Allow 60 minutes for your passwords to synchronize across all Wake Forest University systems.
Password Change Checklist
To avoid password synchronization issues, please update your password on all your devices. Failure to update your passwords on all devices may result in account lockouts or loss of access. Synchronization issues on one device may cause problems with other devices.
Wake Forest School of Law Google Apps (Email, Calendar, Drive, & More)
Email (Gmail)
Wake Forest provides email service to all students, faculty and staff. Your Wake Forest Law email account is powered by Google (Gmail). To access your School of Law Gmail account, visit:
Note: Type in your full email address (including@wfu.edu) when prompted.
Calendar (Google Calendar)
Google Calendar provides calendaring and time-management tools. In Google Calendar, you can manage your personal calendar as well as create invitations when meeting colleagues.
File Storage (Google Drive)
Google Drive provides unlimited online file storage. Your files in Google Drive can be reached from any computer, smartphone, or tablet. You can also invite others to view, download, and collaborate on all the files you want–no email attachment needed.
Distribution Lists (Google Groups)
The law school has a variety of discussion and distribution lists to allow for people to share information. These lists are powered by Google Groups.
Second and third year students who would like to view a list of Groups managed by the law school IT department, and a description of their membership can visit: https://secure.law.wfu.edu/emaillists/.
Google Account Security
For enhanced security for your Wake Forest Law Google account, you are required to enable Google 2- Step Verification. See the Google support article below for more information.
Computer Information
School of Law students are required to have a laptop computer that meets certain minimum requirements. To view current computer requirements, please visit the link below.
Support for Student Computers
Students are responsible for personal hardware and software support. The School of Law IT department will provide support with the following:
Connecting to the eduroam network
Installation of printing software
Installation of exam software
Wireless Network
Wake Forest University is equipped with a campus-wide wireless network. The wireless network requires users to authenticate using their network username and password. More information about the network is available at the link below.
Multi-function Devices (Print/Copy/Scan)
There are multi-function copiers available to law students for scanning, printing and copying. For locations and instructions on using these devices, visit the link below.
Classroom Technology & Video Recording
Recording Technology
All lecture style classrooms have classroom recording hardware installed. Generally, the recording platform captures video from a single forward facing camera in the rear of the room, a wireless microphone (worn by the speaker), and a screen capture of the content on the classroom computer. In some classrooms, ceiling microphones capture the audio recording. Recordings are typically available 60 minutes after the completion of the recorded class or event.
Expectation of Privacy: Students should not have an expectation of privacy in classrooms, courtrooms, the auditorium or any other public space at Wake Forest University School of Law. All classrooms, courtrooms, the auditorium, and other public spaces at the School of Law may be video recorded at any time when classes or events are or may have been scheduled to occur. Accordingly, private conversations may be inadvertently recorded (and accessed) pursuant to this Policy, even when such conversations occur in an empty classroom or space.
Summary of Class Recording Policy
All classroom recordings must be requested by the faculty member (or appropriate member of the law school administration). Requests should be made at least 3 business days before the recording date. Requests must be submitted via email to lawhelp@wfu.edu.
Audio / Visual Requests
It is important to request A/V support for presentations, guest speakers, or special events as early as possible. When scheduling the event, please determine if you will need any A/V support or special equipment. We require a two-week minimum notice for AV event support.
Checkout Equipment
Equipment Available for Checkout
The Law School IT Help Desk has the following equipment available for checkout. Students can check out this equipment by visiting the Law IT Help Desk (Law Library, 2nd Floor).
Note: All checkout equipment is available on a first-come, first-served basis.
Laptops (Windows & Mac)
Power Adapters
Conference Cameras
Conference Phones
Headphones
CD/DVD Players
Equipment Return Policy
Different types of equipment have different checkout durations. At the time of checkout you will be informed of the checkout duration and expected return date for the items being checked out.
Lost, Damaged, or Stolen Equipment
Individuals who borrow equipment are responsible for it during the loan period, and all borrowed equipment must be returned at the agreed upon time and in the same condition (i.e., good working order). The Law School Help Desk must be informed of any equipment malfunctions as soon as they occur. The Help Desk reserves the right to charge an individual for lost, stolen, or broken equipment.