Information Technology

Help Desk

Location: Law Library, 2nd Floor

Hours: Monday - Friday, 8:30 am - 5:00 pm

Support Portal

Submit a support request, check on the status of an existing request, or find answers to common issues on the Help Desk Support Portal.

Contact Information

Email: lawhelp@wfu.edu

Phone: (336)758-4300

Account Information

Students are issued an account that provides access to the Wake Forest University domain and a variety of Wake Forest University resources.  

Username Format: [first 4 characters of last name] + [first initial] + [middle initial] + [year of enrollment]

Note: Due to possible duplications, some accounts may vary from the standard username format. 

This information is specific to you and your account at Wake Forest. Your password should NOT be shared with anyone. Your user name will remain the same throughout your tenure at Wake Forest. 

By using your username and password, you agree to the terms and conditions in the Policy on Responsible and Ethical Use of Computing Resources. Read the full policy below.

Password Expiration & Lockouts

Your campus computing password expires every 12 months. You will receive an email notification when it is time to change your campus computing password. The messages are sent from the IT Help Desk (help@wfu.edu) with “Your Wake Forest Account Password” in the subject line. Messages will be sent 9, 6, and 3 days prior to your password expiring. 

Note: Once your password is expired, you will lose access to important computing resources. 

The Wake Forest University network is configured with a security feature that locks a user account if three (3) failed login attempts occur within a specified amount of time. Users cannot log on with a locked account until unlocked by an administrator or until a 15-minute lockout period has expired. 

Changing Your Password

1. Navigate to https://account.wfu.edu/. 

2. Select “Sign In to Change Password.” 

3. Log in with your Wake Forest Law username and password. 

4. Select “Change Password”.

5. Enter your CURRENT password where indicated. 

6. Enter a NEW password where indicated.

   • Note: Password requirements will be presented on this screen. 

7. Select “Change Password” and wait for the process to complete.

Allow 60 minutes for your passwords to synchronize across all Wake Forest University systems.

Password Change Checklist 

To avoid password synchronization issues, please update your password on all your devices. Failure to update your passwords on all devices may result in account lockouts or loss of access. Synchronization issues on one device may cause problems with other devices. 

Wake Forest School of Law Google Apps (Email, Calendar, Drive, & More)

Email (Gmail) 

Wake Forest provides email service to all students, faculty, and staff. Your Wake Forest Law email account is powered by Google (Gmail). To access your School of Law Gmail account, visit:  

http://mail.google.com/

Note: Type in your full email address (including@wfu.edu) when prompted.

Calendar (Google Calendar) 

Google Calendar provides calendaring and time-management tools. In Google Calendar, you can manage your personal calendar as well as create invitations when meeting colleagues.

File Storage (Google Drive) 

Google Drive provides unlimited online file storage. Your files in Google Drive can be reached from any computer, smartphone, or tablet. You can also invite others to view, download, and collaborate on all the files you want–no email attachment needed.

Distribution Lists (Google Groups)

The law school has a variety of discussion and distribution lists to allow for people to share information. These lists are powered by Google Groups. 

Second and third year students who would like to view a list of Groups managed by the law school IT department, and a description of their membership, can visit: https://secure.law.wfu.edu/emaillists/.

Google Account Security

For enhanced security for your Wake Forest Law Google account, you are required to enable Google 2-Step Verification. See the Google support article below for more information. 

Computer Information

School of Law students are required to have a laptop computer that meets certain minimum requirements. To view current computer requirements, please visit the link below.

Law IT Computer Support for Students

Wake Forest Law operates under a Bring Your Own Device (BYOD) model for students. Students are required to provide their own macOS or Windows laptop that meets the Law School’s minimum system requirements.

The Law IT team offers general technical support for student computers running supported versions of macOS or Windows. Our team provides assistance with:

• All law school-provided software, including Examplify (exam software)

• University-provided software relevant to law school coursework

• WiFi access for both laptops and mobile devices

• PaperCut, the student printing platform

While the Law IT team does not perform hardware repairs, we are available to help diagnose potential hardware issues. For service or repair, the University IT department is an authorized service provider for Apple, Lenovo, and Microsoft.

If you are unsure whether your device meets the system requirements or need help with any supported services, please contact the Law IT Help Desk.

Wireless Network

Wake Forest University is equipped with a campus-wide wireless network. The wireless network requires users to authenticate using their Wake Forest username and password. More information about the network is available at the link below.

Multi-function Devices (Print/Copy/Scan)

There are multi-function copiers available to law students for scanning, printing, and copying. For locations and instructions on using these devices, visit the link below.

Classroom Technology & Video Recording

Recording Technology

All lecture-style classrooms have classroom recording hardware installed. Generally, the recording platform captures video from a single forward-facing camera in the rear of the room, a wireless microphone (worn by the speaker), and a screen capture of the content on the classroom computer. In some classrooms, ceiling microphones capture the audio recording. Recordings are typically available 60 minutes after the completion of the recorded class or event.

Expectation of Privacy: Students should not have an expectation of privacy in classrooms, courtrooms, the auditorium, or any other public space at Wake Forest University School of Law. All classrooms, courtrooms, the auditorium, and other public spaces at the School of Law may be video recorded at any time when classes or events are or may have been scheduled to occur. Accordingly, private conversations may be inadvertently recorded (and accessed) pursuant to this Policy, even when such conversations occur in an empty classroom or space.

Summary of Class Recording Policy

All regularly scheduled in-person classes—excluding clinical courses—are recorded by default. Make-up classes, review sessions, and clinical courses are recorded only at the request of the instructor.

Access to class recordings is determined by the individual instructor. While many faculty members choose to make recordings automatically available, others may limit access at their discretion. Recordings are accessible only to students enrolled in the specific course section and are retained for 180 days.

Students may not request that a class be recorded; only instructors may initiate a recording request.

Please note that, despite best efforts, scheduled recordings may occasionally fail due to human error or technical issues such as hardware malfunctions. Students are expected to attend class and should not rely on recordings as a substitute for attendance.

Audio / Visual Requests

It is important to request A/V support for presentations, guest speakers, or special events as early as possible. When scheduling the event, please determine if you will need any A/V support or special equipment. We require a two-week minimum notice for AV event support.

Checkout Equipment

Equipment Available for Checkout

The Law School IT Help Desk has the following equipment available for checkout. Students can check out this equipment by visiting the Law IT Help Desk (Law Library, 2nd Floor).

Note: All checkout equipment is available on a first-come, first-served basis.

• Laptops (Windows & Mac)  

• Power Adapters 

• Conference Cameras  

• Headphones  

• CD/DVD Players
  
  

Equipment Return Policy

All checkout equipment has a 2-day return policy. At the time of checkout, you will be informed of the expected return date for the items being checked out.

Lost, Damaged, or Stolen Equipment

Individuals who borrow equipment are responsible for it during the loan period, and all borrowed equipment must be returned at the agreed-upon time and in the same condition (i.e., good working order). The Law School Help Desk must be informed of any equipment malfunctions as soon as they occur. The Help Desk reserves the right to charge an individual for lost, stolen, or broken equipment.